Refund & Return Policy

At Flio by DotFig, we take pride in delivering high-quality products designed and manufactured with care. Please read our policy carefully before placing an order.

• Custom or Made-to-Order Products (including game components, prototypes, and personalised designs) are non-returnable unless they arrive defective or damaged.

• Ready-to-Ship Products may be returned within 7 days of delivery if unused and in original packaging.

• Proof of purchase is required for all return requests.

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue.

• We will arrange for a replacement or issue a refund, depending on the situation.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to our error.

• Orders for custom or made-to-order products are not eligible for cancellation.

• Orders for ready-to-ship products can be cancelled before dispatch.

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

• We recommend using a trackable shipping service for all returns.

To initiate a return, refund, or cancellation, please email us:
📧 Email: dotfigstudio@gmail.com